Thank you for shopping with us! This Shipping Policy explains how we handle shipping for items purchased from our Lana Del Rey Merch online store. By placing an order, you agree to the terms below. Please read them carefully.
1. Order Processing
1.1 Order Fulfillment:
We strive to process and ship orders as quickly as possible, typically within the timeframes given during checkout. Please note, processing times may vary based on product availability or any customization requests.
1.2 Order Verification:
To protect against fraud and ensure your safety, we may need to verify your order. This could involve checking your billing and shipping details or requesting additional information. We appreciate your understanding and cooperation.
2. Shipping Methods and Delivery
2.1 Shipping Options:
We offer several shipping options depending on your location and delivery needs. You can select the best method for you during checkout.
2.2 Shipping Costs:
Shipping costs are calculated based on the shipping method you choose, your location, and the size/weight of your order. You will see the total cost during checkout before you complete your purchase.
2.3 Delivery Time:
The delivery time depends on the shipping option you select and the destination of your order. Please note that estimated delivery times do not include order processing times. Unexpected delays, such as those caused by weather or customs, may occur.
2.4 Tracking Information:
Once your order has shipped, we will send you tracking details (if available). You can use this to track your order, but please keep in mind that tracking updates may be delayed depending on the shipping carrier.
2.5 International Shipping:
We ship internationally to select countries. However, please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer, so we encourage you to check with your local customs office for more information.
3. Address Accuracy and Delivery
3.1 Shipping Address:
Please make sure the shipping address you provide at checkout is accurate and complete. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information. If you need to make changes to your shipping address after placing an order, contact us at Support@lanadelreyshop.com as soon as possible. We will try to update your address if the order hasn’t shipped yet, but changes cannot be guaranteed once it’s been dispatched.
3.2 Delivery Attempts:
Our shipping carriers will attempt to deliver your package to the provided address. If no one is available to receive it, they may leave a delivery notice or instructions for re-delivery or pickup at a local facility.
3.3 Non-Delivery:
If a package is returned to us due to failed delivery attempts or incorrect address information provided by you, we will contact you to arrange for re-shipment. Please note that additional shipping fees may apply.
4. Shipping Restrictions
4.1 Restricted Items:
Some products may have shipping restrictions based on their nature or due to local or international regulations. We will do our best to inform you of any restricted items on product pages or during checkout. It’s your responsibility to ensure compliance with these restrictions.
5. Contact Us
If you have any questions or need assistance with our Shipping Policy, feel free to reach out to us at Support@lanadelreyshop.com. We’re happy to help and provide any information you need!