Thank you for shopping at the Lana Del Rey Merch online store! We want you to be completely satisfied with your purchase. This Return and Exchange Policy outlines how you can return or exchange items bought from our store. By placing an order, you agree to the following guidelines. Please read carefully.

Inspection Upon Receipt

When you receive your order, please do the following:

1. Check that you have received the correct items.

2. Inspect the products for any defects or damage.

3. If anything is damaged, report it within 24 hours of delivery for a replacement.

Note: There may be slight differences between the online mockup and the actual product. Please read the product description and size guidelines carefully before ordering.

Return and Exchange Criteria

We do not accept returns or exchanges for reasons related to size, color, design, or product type once a product is selected. If you don’t like the product or it doesn’t fit, we recommend placing a new order.

Eligibility for Returns

You may be eligible for a return if:

  • You received a defective, damaged, or incorrect item.
  • You follow the conditions mentioned in this policy.

Non-Returnable Items

These items generally cannot be returned unless they are defective or damaged:

  • Used, washed, or altered items.
  • Items without original packaging, tags, or accessories.
  • Limited edition or special promotional items.
  • Customized or personalized items.

Return and Exchange Process

1. Contact Us: To start a return or exchange, email our customer support at Support@lanadelreyshop.com within 24 hours of receiving your order. Include your order details and a description of the issue, along with photos if applicable.

2. Return Shipping: Follow the instructions from our customer support team for returns due to defects, damages, or incorrect items.

3. Return Claim Approval: Our team will check the returned items for approval. For approval:

  • Items must be in original condition with all packaging, tags, and accessories.
  • Items must be securely packaged to prevent damage during shipping.
  • Returns must arrive within 15 days of delivery.
  • Include the original invoice, your name, address, and order ID.

4. Return Claim Processing: Once your return is approved, we’ll notify you:

  • We received your item.
  • Whether your return claim is approved or rejected, along with reasons.
  • If approved, your refund will be processed to your original payment method within a certain number of days.

Note: Customers are responsible for return shipping costs. Original shipping fees, customs fees, and import taxes are not refundable.

Contact Us

If you have any questions about our Return and Exchange Policy, please reach out to us at Support@lanadelreyshop.com. Our customer support team is ready to help!