Thank you for shopping at our Lana Del Rey Merch online store! We want to make sure you’re happy with your purchase. Please read our Refund, Modification, and Cancellation Policy carefully. By placing an order, you agree to these terms.
1. Order Modification and Cancellation
1.1 Order Modification: You can change your order within 24 hours of placing it.
1.2 Order Cancellation: You can cancel your order within 24 hours of placing it. A 10% restocking fee will apply. We cannot guarantee that your order can be canceled or changed after this period. To cancel your order, please email us at Support@lanadelreyshop.com.
2. Refund Policy
You can only get a refund in these situations:
- You do not receive your ordered items (this will be investigated).
- You request a refund within 24 hours of placing the order.
3. Refunds and Store Credits
1.3 Refunds: If you’re eligible for a refund, we will process it within 3 working days after approval. The refund will go back to the original payment method you used.
1.4 Store Credits: In some cases, we may offer store credits instead of refunds. Store credits can be used for future purchases and have an expiration date. If you have any remaining balance after using the store credit, it will be lost.
4. Contact Us
If you have any questions or concerns about this policy, please reach out to us at Support@lanadelreyshop.com. Our customer support team is here to help you!